Quick FAQs

Section 1

Basic things

1How long does it take to send and receive money?

Sending and receiving money is instant and can be spent or withdrawn from your SGP Account immediately.

2Who can I send money to?

You can send money to friends, relatives and merchants as long as they have a Silver level or above account with us.

3How will the recipient know I’ve sent them money?

The money you send will be automatically credited to the recipient's SGP Account. They will see the incoming transfer in their SGP Account statement.

4How will the recipient know I’ve sent them money?

The money you send will be automatically credited to the recipient's SGP Account. They will see the incoming transfer in their SGP Account statement.

5How will the recipient know I’ve sent them money?

The money you send will be automatically credited to the recipient's SGP Account. They will see the incoming transfer in their SGP Account statement.

6Can I cancel a money transfer after I’ve sent it?

Once you have confirmed and sent your money transfer, you cannot cancel it. If you have made an erroneous transfer, please report it to our 24/7 Customer Support Team.

7How much can I send using the money transfer service?

There is no limit for the maximum &  amount you can send. To view the limits for the maximum amount you can send, please visit our fees and limits page.